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Customer Service Index Ranking Mass Market Brands| 2016

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
858
2
2
849
1
3
830
4
6
813
10
8
809
6
10
804
-
11
793
11
12
789
9
13
786
13
14
785
12
15
780
14
16
777
15
17
775
16
18
754
19
19
747
17
20
744
20
21
728
18