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Customer Service Index Ranking Mass Market Brands| 2015

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
836
1
2
834
4
4
811
3
6
805
6
9
796
12
10
796
9
11
786
16
12
785
11
13
779
14
14
777
15
15
776
13
16
775
7
17
762
-
18
756
19
19
749
17
20
740
18