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Customer Service Index Ranking Mass Market Brands| 2011

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
805
5
2
803
7
3
799
3
6
783
10
7
783
-
9
773
9
10
765
12
11
754
16
12
750
22
13
749
14
14
744
18
15
743
19
16
737
15
17
735
17
18
733
-
19
731
20
20
728
21
21
724
23
22



-
23



-
24



-
25



-