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Customer Service Index Ranking Mass Market Brands| 2012

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
809
1
2
805
3
3
803
2
6
786
9
9
778
10
10
774
19
11
767
12
12
766
17
13
760
13
14
760
14
15
759
11
16
754
18
17
752
16
18
741
20
19
740
7
20
740
21
21
739
15
22



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23



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24



-
25



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