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Customer Service Index Ranking Mass Market Brands| 2013

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
819
3
2
810
1
3
809
2
6
797
10
8
792
9
9
786
6
10
784
13
11
781
15
12
780
12
13
776
17
15
772
11
16
772
14
17
762
21
18
759
16
19
752
18