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Customer Service Index Ranking Luxury Brands| 2011

Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.
Region:USA
Ranking Type:positive
 
Name
Score
(1:1000)
Last
SyncForce Customer
1
846
1
2
837
3
4
828
4
5
817
8
6
814
5
7
814
11
9
801
12
10
794
10
11
788
13
13



-
14



-
15



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